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Tattenhall Veterinary Practice is an independent small-animal clinic in Chester, owned by vets Sophie and Amy, with George as practice manager. The practice is set up for both routine care and in-house investigations, with 20-minute appointments and facilities including a double operating theatre, a dental suite with x-ray, digital x-ray and diagnostic ultrasound. Recent feedback is largely very positive, with owners highlighting kind handling, clear communication and prompt help when pets need urgent attention.
Woodcroft Veterinary Group is part of VetPartners and operates as a group of six practices with access to a veterinary hospital equipped for routine appointments, surgery, diagnostics and emergency care. Website information highlights on-site imaging and surgical facilities including six operating theatres, CT, X-ray, ultrasound, lab facilities and a visiting MRI service. Recent feedback for the Wilmslow branch is very positive, with owners praising quick responses, patient handling of anxious pets, clear communication and supportive follow-up.
- •The clearest published figure is the £130 out-of-hours consultation fee, with free phone assessment before attendance. - Recent owner comments on pricing are mixed: one reviewer found ongoing flea treatment expensive and said buying elsewhere with a prescription saved about £100 per cat per year, while another said a vial of Caninsulin was decently priced and only slightly cheaper online with a prescription.
- •Several owners describe strong outcomes in urgent cases, including reviews saying the team saved their dog’s life and diagnosed problems quickly. - Positive comments also mention a good first puppy visit, a lovely and professional team, and compassionate handling at end-of-life appointments. - Negative reviews focus on communication and follow-up, including one detailed complaint about a drainage procedure not being carried out and no later check-in after a critical appointment.
- •Many recent reviewers describe the team as caring, experienced, professional and easy to talk to, with comments about staff listening and being happy to help. - Several positive reviews focus on anxious or frightened pets, including a very frightened cat, a very timid rescue cat, and reassurance given during an all-day procedure. - Communication stands out in the positive feedback, including pet travel help from Ella and follow-up contact from Claire after a serious case and referral.
- •Owners describe the team as caring, friendly, supportive, and professional, including at first visits such as puppy vaccination appointments. - Reviews mention practical help with specific problems, including ongoing tummy issues in rescue dogs. - Dr Lucy is singled out for making pets feel safe and comfortable, while reception is also praised for being welcoming and helpful.
Our Score (52/100)
- •Recent feedback is mostly very positive, with owners describing the clinic as friendly, caring, clean and welcoming, and praising gentle handling of animals. - Communication is a recurring strength: reviewers mention clear explanations of treatment, follow-up plans, costs and available options. - Some clients also highlight practical touches such as good parking, a large clean waiting area, and blankets and water bowls for dogs.
- •Recent feedback is overwhelmingly positive about a friendly, caring team, with several long-term clients saying their pets are treated kindly and remembered from visit to visit. - Clear communication is a repeated theme, with owners saying treatment and next steps are fully explained and that staff help keep them calm and updated. - End-of-life care stands out in the comments, with one owner describing an emergency euthanasia visit where they felt supported, not rushed into a decision, and given time with their dog.
- •Recent feedback is mostly very positive, with owners praising friendly staff, kind handling, and vets who are thorough and clear when answering questions. - Several reviews highlight a caring, practical approach, including help for an elderly owner with a heavy pet crate and a vet who helped a nervous dog feel relaxed during an examination. - There is also praise for the overall atmosphere, with the practice described as welcoming, homely, and very clean.
- •Recent reviews are strongly positive overall, with owners praising the team's compassion, honesty and professionalism. - Several reviewers highlight clear communication and the time taken to explain treatment and make both pet and owner feel comfortable. - There are positive examples across both routine and urgent care, including help with a new puppy, long-term care for multiple dogs, fast attention for an urgent mouth problem, and successful treatment of an infected cat bite.
